FREQUENTLY ASKED QUESTIONS
Please take a look at our FAQs before contacting us. 95% of all queries can be found here.
Question 1: Will It work on my DVD Player or "XXX" Karaoke Machine?
These DVDs will work on any regular DVD player or your computer too. It is region free and it will work in any region. If you karaoke machine or system is able to play DVDs, then it will also be able to play the Karaoke Superstar DVD
Question 2: Do you offer a money-back guarantee?
Yes, we offer a 100% no questions asked 60 days money back guarantee.
If for any reason, you are not satisfied with the karaoke discs, simply return it to us and we'll refund you the full amount paid. No questions asked and no hassle.
Question 3: Is it secure to pay online at KaraokeStarDVD?
You can shop with full confidence. We have partnered with PayPal, a leading payment gateway since 1998, to offer safe and secure credit card transactions for our customers.
The PayPal Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
* 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
* Industry leading encryption hardware and software methods and security protocols to protect customer information.
* Compliance with the Payment Card Industry (PCI) Data Security Standard.
KaraokeStarDVD is registered with PayPal Verified Merchant Seal program.
Question 4: Do you ship worldwide?
Yes, we ship to any part of the world
(except S.E Asia).
Question 5: Do you offer EXPRESS shipping?
Yes, we do offer Fedex 2 day option shipping at the checkout. Just select the Fedex option to get your package within 2 days.
Question 6: Are these original singers or original songs?
The karaoke tracks are very close to original sound. Due to licensing issues, these are not the original songs. However, they are definitely not midi sounds. All tracks are meticulously recorded in a professional studio and it will pass a "blind test".
Question 7: Do karaoke songs come with background video or images?
Some tracks come with background video but most tracks come with a basic background color image and lyrics.
Due to the immense collection of songs, it is not possible to include MTV videos for all the tracks. We think it offers more value to include more songs in the package as compared to a reduced number offering video backgrounds
KaraokeStarDVD, 108 St. David's Lane, Richmond, VA 23221
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